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Sales Policy
- Pricing
- We want to make sure that ordering at e4Hats.com is as fun and easy as possible. We do our best to keep information as up-to-date as possible. Prices are subject to change without notice. We reserve the right to adjust prices at anytime prior to or after an order due to errors, omissions, unavailability, out of stock, or changing market conditions. We may also adjust shipping rates, tax, and any other prices in the order invoice. All sales are in US currency ($USD). For international order, you may be charged customs duties or taxes on your package once it reaches your country. The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment. Orders to ship within State of California, USA subject to sales tax.
- Ordering
- All orders placed with us shall be subject to acceptance or cancellation at anytime. By placing an order with us customer acknowledges that he/she has read the policies and accepts our Terms and Conditions of Use.
- Payments
- Secure On-line Orders - We accept VISA, Master Card, Discover, American Express, E-Gift Certificate, PayPal and Google Checkout. If you are purchasing with a credit card for the first time it is our policy to contact the issuing bank to verify the billing information on the account so make sure that you submit the correct info. This security check occasionally causes a delay depending on the accessibility of your bank, but it is necessary to minimize fraud and protect our customers. You will be contacted if there are any problems. Until an account has been established with e4Hats.com we will only ship to the verifiable address. We will cancel orders that are paid with unverified credit cards. Same rule also applies to check, E-Gift Certificate, PayPal, and Google Checkout payments.
Mail Order (Mailing address: 705 S. Harbor Blvd., Fullerton, CA 92832 ) - If you don't want to checkout through online you may also use our Mail/Fax Order Form to place an order. Please print and fill out the form. After you fill out, send it along with your payment (money order/check) payable to e4Hats.com. For any returned check, USD 25.00 will be charged.
Phone Orders (714-870-6270/5590) can be ordered during our business hours 9AM-5PM PST (Monday through Friday, excluding Holidays). Please refer Phone Order for more info.
Fax Orders (714-870-6274) can be faxed in at any time. Please download the Mail/Fax Order Form. Please print and fill out the form. Be sure to provide your credit card billing information with card holder signature in addition to your shipping info. Faxed orders are subject to the same rules as applies to online orders.
General Order
- There is no minimum order quantity for a regular order. But there are some minimum purchase amounts for discounted orders, please refer discount coupon page.
- Discount Coupon is available for general order.
Wholesale Order
- To do a wholesale order, please activate your wholesale account by visiting wholesale page.
- Wholesale minimum order quantity is 12 pcs per style. Sample order is available 1 piece per style.
- Discount coupon is not available for wholesale order. Also on sale item is not good for wholesale.
Embroidery Order
- There is minimum of 2 dozen for embroidery order.
- Delivery Time - 10 to 15 days after sample approval.
- Please use our Mail/Fax Order Form to place an order.
- For embroidery, please refer to "Embroidery Price List" page.
Custom Hat/Cap Made Order
- Minimum custom hat/cap order quantity is 60 dozen (720 PCS).
- Delivery times are usually 12 weeks from sample approval.
- 50 % deposit is required at the time of order and the rest dues when goods are ready to ship for custom order.
- Please use our Mail/Fax Order Form to place an order.
If ordered item is "out of stock" we'll email you and let you know immediately. If we don't receive any reply from you within 48 hours we'll either cancel the order or ships the rest that are in stock. Invoice will be adjusted accordingly. We'll also adjust invoice if 1) S&H was not charged on original invoice 2) Shipping method changed (including wrong shipping method selected) 3) Additional order placed 4) when volume charge is needed. If we have to adjust invoice, corrected amount will be charged to your credit card. If payment was made with PayPal or check, we'll send you corrected invoice.
- Will-Call and Pickup
- Orders placed online can be picked up at our retail store located at 701 S. Harbor Blvd., Fullerton, Ca 92832. Will-Call service is only available to orders already placed through the online or phone/fax. Customer must bring order confirmation email or receipt with order number. Shipping charge will be credited after the pickup of item. Please mark "Pick Up" at the comment box before checkout and confirm that your order is ready for pick up before visiting our store.
- Offline Store Order
- Same online sales policy and rules apply to offline store order if applicable. For more information on our offline store please refer to Offline Store.
- Sales Territory
- We ship to many countries outside the U.S. For list of countries we ship to and other related information, please refer to our International Shipping.
- Shipping
- Our goal is to process and ship out the orders as promptly as possible. For more information related to shipping please refer to our Shipping Policy.
- Return & Exchange
- We want you to be happy with your purchase, but if for any reason, a product you ordered from us does not meet your expectations you may return or exchange your order. Please refer to our Return & Exchange Policy.
- Privacy & Security
- We are committed to protecting your privacy. Please refer to our Privacy & Security Policy to get more information on our website security and how we protect your privacy.
- Terms and Conditions of Use
- For any questions regarding the terms and conditions of use of e4Hats.com website and/or product, please refer to our Terms and Conditions of Use.
- Your consent
- By using our site, you consent to the terms of our Privacy & Security Policy and to e4hats.com processing information as described above
- Size and Material
- Size and Material may vary slightly by manufacturer. Usually a larger size is better if you are not sure your size. To measure your size, wrap your head above your ears and eyebrows where your hat would normally sit. For more information, please refer "Head Size" page.
- Suggestions
- We welcome your ideas and suggestions to improve our site or service. If you have any suggestions regarding site, product, service, or anything that you think should be changed, please let us know. We appreciate your comment and will reward by giving discount or even free gifts.
If you have any other question or comments, please do not hesitate to contact us. info@e4hats.com
e4Hats.com proudly accepts:  
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