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Return & Exchange Policy
- Return Reason
- Thank you for your order at e4Hats.com. e4Hats' return policy is based on a simple premise: we want you to be happy with your purchase. If, for any reason, a product you order from us does not meet your expectations you may return for a refund or an exchange to another product.
- All orders except custom orders can be returned for a refund or an exchange for any reason.
- Custom orders (e.g. embroidery) cannot be returned for a refund or an exchange. In the case of factory defect or error caused by us, exchange may be accepted.
Return Condition
- For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, and when package received does not match with the order you placed.
- For any return, please send email to info@e4hats.com and get return authorization from us.
- Please make sure the item is in its original resalable condition. We are not responsible for condition of item changed by the carrier during the transit or by customer during their possession.
- For all U.S. domestic online/phone/fax/mail orders, item must be returned within 15 calendar days from the date we shipped out. For oversea orders, return period is 30 calendar days. For holiday orders, return period is 30 calendar days for all domestic and oversea orders.
- We calculate the calendar days from the date we shipped out to the date you shipped back the item (postmarked date).
- Holiday period is the date specified in the holiday shipping schedule page which will be posted on the website during the holiday.
- Buyer's Return Procedure
- Please read and follow the below Return procedure before sending any package back to us.
- Package must be returned in original box or plain box.
- Make sure the merchandise is properly packaged to avoid damage during the transit.
- Describe reason why you are returning on the section on the back of the invoice.
- Include the copy of order invoice and return authorization email.
- Make return label with ship to address as: e4Hats.com, 705 S. Harbor Blvd., Fullerton, CA 92832
- Take the package to post office and pay the return postage. (Credit may be issued afterwards if returning was result of our error or factory damaged)
- Return the package using lowest standard shipping method (e.g. USPS First Class/Parcel Post, UPS Ground) with tracking number.
- We will reimburse return shipping cost or issue return label (domestic only) if returning was result of our error or factory damaged.
Our Refund & Exchange Process
- For refund, we process within 2 business days upon the receipt in original payment method.
- For exchange, we process within 2 business days upon the receipt as stocks are available.
- For refund, if reason was due to our error or factory defect, cost of the item and shipping will be refunded.
- For all other refund reasons, only cost of the item will be refunded. Shipping cost (both way) will not be refunded.
- For all exchange, we will reship for free. Customer pays the return shipping cost unless return label was issued. Return label will only be issued when exchange reason was due to our error or factory defect. Customer pays any incurred cost of exchanging. (e.g. difference of item cost)
- If package is returned due to incorrect address, unclaimed or refused, we will not reship. We'll process the refund on cost of item only. If you still need item, please place a new order.
- We'll not be responsible for any error caused by the carrier. If carrier agrees to refund we'll process the refund based on their decision.
- Please note, if you return an item that qualified for free shipping, our actual outbound shipping costs will be deducted from your return refund.
- We decide and apply restocking fee upon the case by case review. Basic restocking fee is 15% of gross refundable amount.
Example cases of 15% restocking fee applying:
- Returned caused by incorrect address, unclaimed, or refused.
- Returned after 15 calendar days (or 30 calendar days for oversea/holiday) of our ship out date.
- 2nd or more repeat exchange.
Example case of 100% restocking fee (no refund) applying:
- Item returned is used or damaged thus not in original resalable condition. If the returned item is unrefundable and does not have any specific request, we will discard the item and close the case.
- Loss/Damage Claim (International Shipment Only)
- We may add insurance on some international package. If package is insured, LOSS or DAMAGE claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate info, missing paperwork) your claim will be denied.
- For DAMAGE claim, customer should file immediately upon receipt of package. Within 30 days of shipment, customer is required to return the damaged item along with the letter stating the following: 1) Date the package was mailed, 2) Invoice number, 3) Description of shipment, 4) State description of damage and if repairable. 5) Signature and date. Please use following form -> Damage Claim
- For LOSS claim, customer must wait 45 days from date of shipment and 60 days for package shipped to Italy. After the wait period, customer must mail e4Hats.com a signed letter stating the following: 1) Date the package was mailed, 2) Invoice number, 3) Description of shipment, 4) State parcel never received, 5) Signature and date. We must receive all the paperwork within 75 days from date of shipment. Please use following form -> Loss Claim
- Return Address
- e4Hats.com
Returns Department
705 S. Harbor Blvd.
Fullerton, CA 92832 Any questions, please email: info@e4hats.com
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