Return and Exchange Policy

e4Hats' return policy is based on a simple premise: we want you to be happy with your purchase. We therefore guarantee your complete satisfaction with any product you order from us. If, for any reason, a product you order from us does not meet your expectations, then simply return it to us within 15 days of the purchase date. We calculate 15 days from the date you purchased item to date you shipped back the item (postmarked date). We will cheerfully provide a refund or an exchange, as you prefer.

You may return:

• any caps or hats in its original resaleable condition.
• any item that is a result of our error.
• any factory damaged items.

Please contact us by info@e4hats.com, before returning any items. If there is any discrepancy, customer must report within 48 hours upon arrival. Otherwise we will assume order was processed properly.

Returned titles must be in their original factory packaging. Please return using same shipping box to avoid any damage of package. Enclose with each returned title the following information:

• Your name, email address and billing address.
• A copy of your e4Hats.com receipt as proof of purchase.
• The reason why you are returning the title.

We will refund your money within 48 business hours of receipt of returned merchandise and it is subject to if the merchandise is still in original resalable condition. Otherwise restocking fee of 15% (minimum) to 100% (maximum) will be applied based on the conditions of returned item. For exchange of order, in most cases, restocking fee will not be applied. But restocking fee will be applied on 2nd or 3rd exchange of the order. We'll apply our refund/exchange rule and charge restocking fee on returned orders which did not follow our rule.

We issue full refund including shipping if 1) item received is a result of our error, 2) factory damaged items. Shipping fees are not refundable on all other return cases. Customer pays re-shipping on exchange of merchandise.

Customers returning goods do so at their own cost and are responsible for ensuring that the goods must be adequately packed to avoid any kind of damage in transit. We are not responsible for any loss or damage in transit. The customer is responsible for all additional shipping costs that may occur from an incorrect address or refusal of shipment. Returning incorrect or refused shipment will be charged 15% restocking fee.

Returns will be accepted with prior authorization. The custom order (e.g. embroidery) will not be refunded or exchanged. No refund for any discounted orders, only exchanges are accepted.

• Return Address:
  
  Attn: Returns Department
  e4Hats.com
  705 S. Harbor Blvd.,
  Fullerton, CA 92832