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| Return Reason |
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Thank you for your order at e4Hats.com! e4Hats’ return policy is based on a simple premise; we want you to be happy with your purchase. If the merchandise you receive from us does not meet your expectations for any reason, you may return it for a refund for the cost of the merchandise excluding shipping and handling charges, or you may request an exchange. |
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| Return Condition |
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All orders, except custom orders like embroidery, can be returned postmarked within
30 calendar days (45 calendar days for international orders) of the original outgoing
shipment date from our warehouse. An RMA must be issued prior to making a return.
To obtain a return merchandise authorization (RMA), please send us an email to
info@e4hats.com or call us for a verbal approval.
For an incorrectly fulfilled order, please report it to us within 48 hours of receipt.
Otherwise, we will assume that there is no problem with the order. Examples of
incorrectly fulfilled order include wrong merchandise or incorrect quantity received.
Merchandise must be in its original, new condition. We are not responsible for
condition changes caused by the carrier during transit, or by the customer during his or
her possession.
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| Buyer's Return Procedure |
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Please read and follow the instructions below before returning an order.
Completely fill out the return-exchange form on the backside of the invoice and
include it with your package.
Include a copy of the original invoice and the RMA email.
If no return form is available, please include the following information:
- Reason for retuning,
- A list of items being returned,
- Desired action (refund or exchange), and
- A list of items desired for an exchange (if any).
Obtain delivery confirmation or a tracking number for your return.
All merchandise must be returned in their original condition. For any worn or
damaged merchandise that is returned, there will be no refund or exchange. We
may ship it back at the customer’s expense or discard it.
We recommend using a Standard ground shipping method for returning a
package, as expedited shipping methods are costly.
Return address:
1470 E. Kimberly Ave.,
Fullerton, CA 92831
Return shipping reimbursement:
For an incorrectly fulfilled order, we will reimburse the return shipping cost,
up to a maximum equivalent to that of our USPS ground shipping rate
(generally around $6-7 for a single-item package). For oversized packages,
we do not provide return reimbursement. No exceptions.
Prepaid return shipping label:
We do not typically issue a return label.
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| Refund & Exchange Process |
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We must receive your order back before issuing a refund or an exchange. If you need
an immediate shipment, please submit a new order.
We process refunds and exchanges in 1 to 2 business days of receiving the return
package. If stock is unavailable, we will notify you immediately.
For all exchanges, we re-ship for free. Note that a 15% restocking fee will apply on
the second exchange from the same order.
Undeliverable shipments:
Shipments returned to us due to an incorrectly provided address, unclaimed,
or refusal, we will automatically refund the order cost of merchandise only minus
a 15% restocking fee at our discretion. For all refused UPS shipment, return
shipping charge will be deducted from the refund.
We will not be responsible for any error caused by the carrier (USPS or UPS) unless
it is a guaranteed shipping method. If the carrier agrees to refund, we will process the
refund based on its decision.
If you return an item that received free shipping originally, our actual outbound
shipping costs will be deducted from your return refund.
We decide and apply restocking fee case by case. Base restocking fee rate starts
from 15% and up of gross refundable amount.
Examples where a 15% restocking fee applies:
Returned due to incorrect address, unclaimed, or refused shipment.
Second or more repeated exchange.
Example where a 15% or HIGHER restocking fee applies:
Returned after return period (30 days for domestic, 45 days for international).
Based on tardiness and condition of arrived merchandise.
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| Loss and Damage Claim |
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If package is insured, a loss or damage claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate info, missing paperwork) your claim will be denied.
For DAMAGE claim:
Please file this Damage Claim Form within 5 days of your package's delivery date.
For LOSS claim:
Please file this Loss Claim Form within:
- Domestic: 30 days of your package's mailing date.
- International: 45 days (60 days for Italy) of your package's mailing date.
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| Return Address |
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e4Hats.com
Returns Department
1470 E. Kimberly Ave.,
Fullerton, CA 92831
If you have any questions, please email us at info@e4hats.com.
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