Frequently Asked Questions
Frequently Asked Questions. We've created this FAQ, to help with the most common questions we receive. PLEASE take a moment to review this before e-mailing with your question, to make sure the answer isn't already here. Thanks!
Payment Question
1. How Can I pay with a check or money order?
2. What types of payment do you accept?
3. Do you accept Canadian (International) money order?
Ordering Question
4. How can I place Wholesale, Embroidery, or Custom order?
5. How do I know my hat size?
6. Can I still order if I do not have a Credit Card?
7. Do I receive any confirmation email? How Do I check my order status?
8. Is it safe to use my credit card online?/ Do you take phone orders?
Shipping Question
9. What kind of shipping methods do you have?/ How long does shipping take?
10. What are the shipping charges?
11. Are USPS and UPS secured?/ What happen if USPS and UPS lose my package?
12. Do you provide tracking informations?
General Question
13. Is there discount price for large orders?
14. What if I want something that is not on e4Hats.com?
15. Do you take phone order?
16. How can I make sure you have inventory on the item that I want?
17. If the shipping charges are not being calculated or the checkout button will not let you check out or buy button does not add, what do I do?
18. Why do you charge restocking fee?
International Question
19. Do you ship international ?/ How can I order internationally?
20. How will I know in advance how much the shipping charges are?
21. Are there any extra fee?
22. What are the differences between USPS regular Airmail and UPS Worldwide Express?
Returns, Exchanges and Cancellations Questions
23. What is your return policy?
24. I just ordered wrong Item, how do I cancel my order?
25. If I returned my order for refund and I paid by credit card, what happen next?
26. If I returned my order for refund and I paid by money order or personal check, what happen next?
27. What happens if I refuse package delivery?
1. How Can I pay with my money order?
Mail Order (705 S. Harbor Blvd., Fullerton, CA 92832) - To pay with a check or money order, please download the MAIL ORDER FORM. Please print and fill out the form. After you fill out, send it along with your payment (money order/check) payable to e4Hats.com. For any returned check, USD 25.00 will be charged.
2. What types of payment do you accept?
Secure On-line Orders - e4Hats.com accept VISA , Master Card , Discover , American Express, E-Gift Certificate , Paypal and Google Checkout. If you are purchasing with a credit card for the first time it is our policy to contact the issuing bank to verify the billing information on the account so make sure that you submit the correct info. This security check occasionally causes a delay depending on the accessibility of your bank, but it is necessary to minimize fraud and protect our customers. You will be contacted if there are any problems. Until an account has been established with e4Hats.com we will only ship to the verifiable billing or work address. We will cancel orders that are paid with unverified credit cards. Same rule also applies to E-Gift Certificate, Paypal, and Google Checkout payments. For information on e-gift certificate redemption please visit 'Gift Certificate' page.
Mail Order (705 S. Harbor Blvd., Fullerton, CA 92832) - If you don't want to checkout through online you may also use our MAIL ORDER FORM to place an order. Please print and fill out the form. After you fill out, send it along with your payment (money order/check) payable to e4Hats.com. For any returned check, USD 25.00 will be charged.
Fax Orders (714-870-6274) can be faxed in at any time. Please download the FAX ORDER FORM . Please print and fill out the form. Be sure to provide your credit card billing information in addition to your shipping info. Faxed orders are subject to the same rules as applies to online orders.
Phone Orders (714-870-6270/5590) can be ordered during our business hours 9AM-5PM PST (Monday through Friday, excluding Holidays)
| e4hats.com proudly accepts |
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3. Do you accept Canadian (International) money order?
We accept all kind of money order or personal check that can be cashed out. Please note that orders may be delayed up to 7 business days until checks or money order clear our bank. Any money order that can not be cashed, will be sent back.
4. How can I place Wholesale, or Embroidery, or Custom order?
Wholesale Order
- To do a wholesale order, please activate your wholesale account by visiting wholesale page.
- Wholesale minimum order quantities are 12 pcs per style. Sample order is available 1 piece per style.
- Discount coupon is not available for wholesale order. Also on sale item is not good for wholesale.
Embroidery Order
- There is no minimum order quantity for embroidery.
- Delivery Time - 10 to 15 days after sample approval.
- Please use our Mail/Fax Order Form to place an order.
For an embroidery, please refer to " Embroidery Price List " page.
Custom Hat/Cap Made Order
- Minimum custom hat/cap order quantity is 60 dozen (720 PCS).
- Delivery times are usually 12 weeks from sample approval.
- 50 % deposit is required at the time of order and the rest dues when goods are ready to ship for custom order.
- Please use our Mail/Fax Order Form to place an order.
Size and Material may vary slightly by manufacturer. Usually a larger size is better if you are not sure your size. To measure your size, wrap your head above your ears and eyebrows where your hat would normally sit. For more information, please refer "Head Size" page.
You can still make payment with paypal, personal checks or money orders.
Immediately upon placing your order, you'll receive an order confirmation email from us. Please review and save this email, because it will provide your order number, shipping address, and product(s) ordered.
Then your order will be processed within 48 hours. When your order is shipped via UPS or USPS you will also receive a ship notification email with tracking numbers right after your order is shipped.
You can check your order status at Account_Profile in any time. Only register customer may log in and able to check their order status and tracking. Otherwise please send us email to info@e4Hats.com or Contact Us.
The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. e4Hats.com does not sell, trade or rent your personal information to others. We process your credit card data in a secure manner. All credit card information is encrypted and protected by
You can see secured web address in the upper address line, the unbroken key and logo at the bottom of page. If you are still not sure to use credit card on the internet, please do not hesitate to call at 714 - 870 - 6270 / 5590 or use Fax/Mail order form.
Your order will be shipped with UPS or USPS from FOB/Fullerton, CA USA. All orders received before 8:00am PST are processed the same day (Monday through Friday, excluding Holidays), otherwise orders will be processed next day. If there are no stocks, we will notify you how many days are needed to process. It would usually take 2 - 5 days for order to get delivered after it is shipped and 5 to 10 days for overseas. A tracking number will be provided. Please check shipping status with a tracking number of the shipping company. USPS will be selected for deliveries to P.O. Boxes or APO/FPO addresses. UPS does NOT deliver on Saturdays or Sundays. e4Hats apply actual shipping costs.
Definition of Shipping Methods
- UPS Ground - Packages insured / Delivery Confirmation. Delivery in 1-5 business days after order is shipped (Mon - Fri).
- UPS 3rd Day - Package Insured / Delivery Confirmation. Delivery in 3 business days after order is shipped (Mon - Fri).
- UPS 2nd Day - Package Insured / Delivery Confirmation. Delivery in 2 business days after order is shipped (Mon - Fri).
- UPS Overnight - Package Insured / Delivery Confirmation. Delivery next business day after order is shipped (Mon - Fri).
- USPS Priority Shipping - Packages NOT insured / Delivery Confirmation. Delivery in 2-4 business days after order is shipped (Mon - Sat).
- USPS First Class Mail International (Airmail Parcel Post) - Package NOT Insured / No Delivery Confirmation. Delivery time varies by destination. Delivery in 6 - 10 business days after order is shipped to most countries, not including delays due to customs.
- USPS Priority Mail International (Economy Surface Parcel Post) - Package NOT Insured / No Delivery Confirmation. Delivery in 6 - 10 business days after order is shipped to most countries, not including delays due to customs.
- USPS Express Mail International (EMS) - Package NOT insured / Delivery Confirmation. Delivery in 3 - 5 business days after order is shipped to most countries, not including delays due to customs.
For International orders, please contact info@e4hats.com for detail shipping costs.
e4Hats.com charge actual shipping rates from UPS and USPS.
| Domestic |
| Method (days) |
CA, 90703 |
CO, 80302 |
NY, 11510 |
UPS Ground
(1 - 5 business days average) |
$ 10.50 |
$ 11.27 |
$ 12.10 |
UPS 3rd Day
(3 business days average) |
$ 11.93 |
$ 15.02 |
$ 20.27 |
UPS 2nd Day
(2 business days average) |
$ 18.11 |
$ 20.77 |
$ 26.15 |
UPS Overnight
(1 business day average) |
$ 27.94 |
$ 48.77 |
$ 57.30 |
USPS Priority Mail
(2 - 4 days average) |
$ 5.69 |
$ 5.69 |
$ 5.69 |
| International |
| Method (days) |
Canada |
United Kingdom |
Australia |
*USPS First-Class Mail International
(6 - 10 business days average, but varies by destination) |
$ 5.47 |
$ 11.84 |
$ 11.84 |
USPS Priority Mail International
(6 - 10 business days average) |
$ 21.85 |
$ 30.47 |
$ 30.47 |
USPS Express Mail International
(3 - 5 business days average) |
$ 34.50 |
$ 37.37 |
$ 37.37 |
| *Service available for package weighting upto 4 pounds and if weight is over 4 pounds we'll substitute to USPS Priority Mail International and charge accordingly. |
Note: e4Hats.com is not responsible for custom fee or any other entry tax destination countries Customs Department might impose on a package. Customers should inquire about their countries local Customs Department about import tax and contraband items before ordering with e4Hats.com. e4Hats.com will not be responsible for items that are detained by international Customs Department.
- UPS Ground - Insured.
- UPS 3rd Day - Insured.
- UPS 2nd Day - Insured.
- UPS Overnight - Insured.
- UPS Int'l Priority - Insured.
- USPS Priority Mail - Not insured.
- USPS First-Class Mail International - Not Insured.
- USPS Priority Mail International - Not insured.
- USPS Express Mail International - Not Insured.
We send tracking information to your email on all UPS and USPS shipments.
| If tracking confirms "Delivery", but you have not received merchandise |
| Please first contact your local Post Office or UPS. |
| If unsuccessful, contact us to request confirmation. |
| We are only able to refund to customer if shipping carriers refund to us. |
| If tracking information is unavailable and you have not received merchandise, |
| We are only able to refund to customer if shipping carriers refund to us. |
| If you request re-shipping of order, you must pay re-shipping fee and 50% of the merchandise price. |
As customer's requests e4Hats.com has issued a special coupon. Please enter following coupon code at check out and save more money!
| Price |
% Saving |
Coupon Code |
| $45 |
5% |
05 |
| $145 |
10% |
10 |
| $345 |
15% |
15 |
| $545 |
20% |
20 |
| $845 |
25% |
25 |
If you cannot find item on our site, then it is currently out of stock. However, it might be on the way since we are always
stocking new items. If you feel that we do not have certain item that we should have, feel free to send an email to:
info@e4hats.com or Click Contact Us
Yes, please have following information ready and call: (714) 870-6270/5590
- Name
- Credit Card Information (credit card number, expiration date, CVV2 Number - CVV2 are printed in reverse italics just above the signature panel on the back of your card and are usually preceded by your card number).
- Billing address.
- Products code Example: "cn001ca-black".
- Prefer shipping method: UPS , USPS.
Phone Orders can be ordered during our business hours 9AM-5PM PST (Monday through Friday, excluding Holidays)
You may send us an email to check the stock status.
We have received feedback from some customers related to problems calculating shipping charges, or that the checkout page never retrieves the shipping charges to allow customer checkout. We have identified the problems to be associated with customer use of Ad Blocking Software of various brands or missing information.
To resolve check out problems please disable your ad blockers and firewalls and try again, or check if you filled out all the necessary information.
If trouble persists, try using Internet Explorer as your browser as we have found that Internet Explorer works very well when other browsers have trouble.
If you need assistance with this issue, please contact us at info@e4hats.com and we will either assist you in turning off the ad blocker software or manually process your order by over the phone.
We do this to minimize the cost of the time and labor so that we can continue to be competitive and keep our low price policy.
We take order from following countries.
Australia , Austria , Bahrain , Belgium , Canada , China, Corsica , Denmark , Finland , France (incl. Monaco), Germany , Great Britain and Northern Ireland , Hong Kong, Iceland , India, Indonesia, Iran, Ireland , Japan , Jordan, Korea , Luxembourg, Mexico , Netherlands , New Zealand , Norway , Philippines, Poland , Portugal ,Saudi Arabia, Singapore, Spain , Sri Lanka, Sweden , Switzerland, Taiwan, Thailand, United Kingdom (Great Britain) , USA , USA APO/FPO, Vatican City, Vietnam.
We will charge actual international shipping rates. If you think shipping costs are too high, please send us email.
After add products on the basket you will be able to estimate shipping and handling cost without checkout.
You may be charged customs duties or taxes on your package once it reached your country. We cannot assume any responsibility for any duties, taxes or other charges your package may incur once it enters your country. These charges, if any, must be borne by you. Customs policies vary widely from country to country and we have no control over these policies or circumstances, nor can we predict what, if any, affect your country's customs office will have on your package. If you have any questions about whether your package will be examined or levied, you should contact your local customs office for more information.
USPS Regular Airmail
- Usually less expensive
- Less or no additional custom fees
- Average transit time: 7-10 days
- Not traceable
UPS Worldwide Express
- More expensive than USPS regular airmail
- More additional custom fees
- Average transit time: 2-3 days
- Tracking possible and guaranteed
The average 7-10 days of transit time is based on the destination and the custom clearance process, so please allow up to 10 additional days for delivery. Because it is not traceable, e4Hats.com is not responsible for lost/stolen order shipped via USPS Airmail Parcel. For secure, guaranteed service, e4Hats.com offers UPS Express shipping. By choosing USPS Airmail Parcel, you are accepting our policy regarding possibility of lost/stolen order.
e4Hats' return policy is based on a simple premise: we want you to be happy with your purchase. We therefore guarantee your complete satisfaction with any product you order from us. If, for any reason, a product you order from us does not meet your expectations, then simply return it to us within 15 days of the purchase date. We will cheerfully provide a refund or an exchange, as you prefer.
You may return:
- any caps or hats in its original resalable condition.
- any item that is a result of our error.
- any factory damaged items.
Please contact us by info@e4hats.com, before returning any items. If there is any discrepancy, customer must report within 48 hours upon arrival. Otherwise we will assume order was processed properly.
Returned titles must be in their original factory packaging. Please return using same shipping box to avoid any damage of package. Enclose with each returned title the following information:
- Your name, email address and billing address.
- A copy of your e4Hats.com receipt as proof of purchase.
- The reason why you are returning the title.
We will refund your money within 48 business hours of receipt of returned merchandise and it is subject to if the merchandise is still in original resalable condition. Otherwise restocking fee of 15% (minimum) to 100% (maximum) will be applied based on the conditions of returned item. For exchange of order, in most cases, restocking fee will not be applied. But restocking fee will be applied on 2nd or 3rd exchange of the order. We'll apply our refund/exchange rule and charge restocking fee on returned orders which did not follow our rule.
We issue full refund including shipping if 1) item received is a result of our error, 2) factory damaged items. Shipping fees are not refundable on all other return cases. Customer pays re-shipping on exchange of merchandise.
Customers returning goods do so at their own cost and are responsible for ensuring that the goods must be adequately packed to avoid any kind of damage in transit. We are not responsible for any loss or damage in transit. The customer is responsible for all additional shipping costs that may occur from an incorrect address or refusal of shipment. Returning incorrect or refused shipment will be charged 15% restocking fee.
Returns will be accepted with prior authorization. The custom order (e.g. embroidery) will not be refunded or exchanged. No refund for any discounted orders, only exchanges are accepted.
- Return Address
Attn:Returns Department
e4Hats.com
705 S. Harbor Blvd., Fullerton, CA 92832
Please send an inquiry to "cancel order" in contact us form immediately. Please notice that if the order has been processed, there is no way we can stop it. You should refuse the delivery. Shipping fees will NOT be refunded.
We will send money to your paypal account or credit company as soon as we receive your return and it is subject to if the merchandise is still original resalable condition. Please see our Return & Exchange Policy for more details.
We will send you a check as soon as we receive your return and it is subject to if the merchandise is still in original resalable condition. Please see our Return & Exchange Policy for more details.
If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery, same Return and Exchange rule will be applied.
