| General Shipping Policy |
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For general information regarding our shipping policy, please see our Shipping Policy page. |
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| Where do we ship? |
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e4Hats ships directly to many countries outside of the United States. Below is the list of countries to which we currently ship. If your country is not listed below, you may still place an order through fax or mail.
| Code |
Country |
|
Code |
Country |
|
Code |
Country |
| AE |
United Arab Emirates |
|
FI |
Finland |
|
KY |
Cayman Islands |
| AS |
American Samoa |
|
FR |
France |
|
LU |
Luxembourg |
| AT |
Austria |
|
FJ |
Fiji |
|
NL |
Netherlands |
| AU |
Australia |
|
GB |
United Kingdom |
|
NO |
Norway |
| BB |
Barbados |
|
GE |
Georgia |
|
NZ |
New Zealand |
| BE |
Belgium |
|
GR |
Greece |
|
PF |
Fr. Polynesia |
| BG |
Bulgaria |
|
GL |
Greenland |
|
PL |
Poland |
| BS |
Bahamas |
|
GU |
Guam
|
|
PR |
Puerto Rico |
| BZ |
Belize |
|
HK |
Hong Kong |
|
PT |
Portuga |
| CA |
Canada |
|
HR |
Croatia |
|
RO |
Romania |
| CH |
Switzerland |
|
IE |
Irenland |
|
SE |
Sweden |
| CN |
China |
|
IS |
Iceland |
|
SG |
Singapore |
| CY |
Cyprus |
|
IT |
Italy |
|
TC |
Turks & Caicos Iss. |
| CZ |
Czech Republic |
|
IL |
Israel |
|
TR |
Turkey |
| DE |
Germany |
|
JP |
Japan |
|
US |
United States |
| DK |
Denmark |
|
JO |
Jordan |
|
VG |
Virgin Islands (British) |
| EG |
Egypt |
|
KR |
Korea, Republic of |
|
VI |
Virgin Islands (U.S.) |
| ES |
Spain |
|
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| How do we ship to destinations outside of the U.S.? |
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We use USPS or UPS as carriers to ship all the international orders. We currently offer following shipping options.
USPS First-Class Mail International:
May be insured.
NOT Trackable.
Delivery time varies by destination.
Average delivery between 7-14 business days (2-3 weeks) to most countries.
Does NOT include customs delay.
USPS Priority Mail International:
May be insured.
Trackable until it reaches foreign customs but not necessarily beyond.
Average delivery between 6 - 10 business days to most countries.
Does NOT include customs delay.
USPS Express Mail International:
May be insured.
Trackable until it reaches foreign customs, but not necessarily beyond.
Average delivery between 3 – 5 business days, and guaranteed to:
Australia, China, France (except Monaco and Corsica), Hong Kong, Japan,
Great Britain, Northern Ireland, Spain (except Canary Islands), South Korea,
and Singapore only.
UPS Worldwide Express Saver:
Insured up to $100.
Trackable.
Delivery in 1-3 business days. 1-business day delivery to Canada.
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NOTE: Customs check can delay your package and we have no control over such delays. If you wish to track your package, please DO NOT choose USPS First-Class Mail International, as it is not trackable. Not all shipping methods are available to all countries.
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| What are shipping and handling costs for international orders? |
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Shipping is calculated based on weight, destination and delivery method selected by the customer. For more information on shipping please refer to our Shipping Policy.
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| What is the return policy for international orders? |
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For all oversea orders, return period is 45 calendar days. We calculate the calendar days from the date we shipped out to the date you shipped back the item (postmarked date). For more information on returning please refer to our Return Policy.
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| What are international customs duties or taxes? |
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For international order, you may be charged customs duties or taxes on your package once it reaches your country. e4Hats.com does not pay for customs duties or taxes. If a shipment incurs any such charges the customer is responsible. Please contact your local customs office for more information on your country’s customs policy.
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| How to file a loss/damage claim? |
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We may add insurance on international package. If package is insured, LOSS or DAMAGE claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate info, missing paperwork) your claim will be denied.
For DAMAGE claim:
Please file this Damage Claim Form within 5 days of your package's delivery date.
For LOSS claim:
Please file this Loss Claim Form within:
- Domestic: 30 days of your package's mailing date.
- International: 45 days (60 days for Italy) of your package's mailing date.
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