Return Policy - 30 Day Money-Back Guarantee
Thank you for your order at e4Hats.com! e4Hats’ return policy is based on a simple premise; we want you to be happy with your purchase. If the merchandise you receive from us does not meet your expectations for any reason, you may return it for a refund for the cost of the merchandise excluding shipping and handling charges, or you may request an exchange.
- All orders, except custom orders like embroidery, can be returned postmarked within 30 calendar days (45 calendar days for international orders) of the original outgoing shipment date from our warehouse.
- For general returns, we do not require any Return Merchandise Authorization (RMA). Customer may just go through our easy self-return procedure described below. If there are any questions about return process, please email to firstname.lastname@example.org.
- For an incorrectly fulfilled order, please report it to us within 48 hours of receipt. Otherwise, we will assume that there is no problem with the order. Examples of incorrectly fulfilled order include wrong merchandise or incorrect quantity received.
- Merchandise must be in its original, new condition. We are not responsible for condition changes caused by the carrier during transit, or by the customer during his or her possession.
Buyer's Return Procedure
Please read and follow the instructions below before returning an order.
- Completely fill out the return/exchange form on the backside of the invoice.
- Include a copy of the original invoice and completed return/exchange form with your package.
- If no return form is available, please include the following information:
- Obtain delivery confirmation or a tracking number for your return.
- All merchandise must be returned in their original condition. For any worn or damaged merchandise that is returned, there will be no refund or exchange. We may ship it back at the customer’s expense or discard it.
- We recommend using a Standard ground shipping method for returning a package, as expedited shipping methods are costly.
- Return shipping reimbursement: Please note the customer pays the return postage. For an incorrectly fulfilled order, we will reimburse the return shipping cost, up to a maximum equivalent to that of our USPS Ground shipping rate (generally around $6-7 for a single-item package). For over-sized packages, we do not provide return reimbursement. No exceptions.
- Prepaid return shipping label: We do not issue a return label.
Refund & Exchange Process
- We must receive your order back before issuing a refund or an exchange. If you need an immediate shipment, please submit a new order.
- We process refunds and exchanges in 1 to 2 business days of receiving the return package. If stock is unavailable, we will notify you immediately.
- For all exchanges, we re-ship for free. Note that a 15% restocking fee will apply on the second exchange from the same order.
- Undeliverable shipments - Shipments returned to us due to an incorrectly provided address, unclaimed, or refusal, we will automatically refund the order cost of merchandise only minus a 15% restocking fee at our discretion. For all refused UPS shipment, return shipping charge will be deducted from the refund.
- We will not be responsible for any error caused by the carrier (USPS or UPS) unless it is a guaranteed shipping method. If the carrier agrees to refund, we will process the refund based on its decision.
- If free-shipping-qualified order is returned, actual outbound shipping costs will be deducted from your return refund.
- We decide and apply restocking fee case by case. Base restocking fee rate starts from 15% and up of gross refundable amount.
Loss and Damage Claim
If package is insured, a loss or damage claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate info, missing paperwork) your claim will be denied.
For damage claim:
Please file this Damage Claim Form within 5 days of your package's delivery date.
For loss claim:
Please file this Loss Claim Form within:
- Domestic: 30 days of your package's mailing date.
- International: 45 days (60 days for Italy) of your package's mailing date.
If you have any questions, please email us at email@example.com.