| Pricing |
| Prices are subject to change without notice. We reserve the right to adjust prices at any time due to errors, omissions, unavailability, or changing market conditions. We may also adjust shipping rates, tax, and any other prices on the order invoice. All sales are in United States dollar (USD) amount. For international orders, you may be charged customs duties and taxes on your package once it reaches your country. The customer is responsible for all additional shipping costs that may incur from an incorrect address or refused shipment. Orders shipped to California are subject to state sales tax. |
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| Ordering |
| All orders placed with us shall be subject to acceptance or cancellation at any time at our discretion. By placing an order with us, the customer acknowledges that he/she has read the policies and accepts our Terms and Conditions of Use. For online orders, we accept VISA, MasterCard, Discover, American Express, e4Hats electronic gift certificates, PayPal, and Google Checkout. Until an account has been established with e4Hats.com, we will only ship to the verifiable addresses. We will cancel orders that are paid with unverified credit cards. The same rule also applies to orders with all other methods of payment. |
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| Payments |
Secure On–line Orders: We accept VISA, Master Card, Discover, American Express, E-Gift Card, PayPal, Amazon Checkout, and Google Checkout. If you are purchasing with a credit card for the first time it is our policy to contact the issuing bank to verify the billing information on the account, so make sure that you have submitted the correct information. This security check occasionally causes a delay depending on the accessibility of your bank, but it is necessary to minimize fraud and to protect our customers. You will be contacted if there are any problems. Until an account has been established with e4Hats.com we will only ship to the verifiable addresses. We will cancel orders that are paid with unverified credit cards. Same rule also applies to check, E-Gift Card, PayPal, Amazon Checkout, and Google Checkout payments.
Online Order
- • No minimum order amount for regular orders.
Phone Orders
- • Office hours: 9AM-5PM PST from Monday through Friday, excluding major holidays.
- • Our phone numbers: (714) 526-1300
Wholesale Order
- • Sample order available: 1 piece per style.
- • Coupon codes do not apply.
- • Items on sale are not eligible for wholesale.
- • Visit our Wholesale Page to get your account converted to a wholesaler’s.
- • For large orders, please call and check availability.
Mail Order
- • Use our Mail/Fax Order Form.
- • Fill out the form completely.
- • Send it to us with your payment (money order or check) payable to "e4Hats.com."
- • For any bounced checks, USD $25.00 will be charged.
Fax Order
Embroidery Order
- • Minimum of 24 pieces.
- • Delivery Time: 5 to 10 business days after sample approval.
- • Use our Mail/Fax Order Form to place an order.
Custom-Made Hat or Cap Order
- • Minimum quantity is 60 dozen (720 pieces).
- • Delivery times are typically 12 weeks from sample approval.
- • Contract must be made to receive samples.
- • No returns on custom orders.
- • 50% Deposit is required at the time of the contract:
- - The rest is due when the order is ready to ship.
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If an ordered item is "out of stock," we'll inform you immediately. If we don't receive a reply from you within 48 hours, we will either cancel the order, or ship the rest that are in stock. The invoice will be adjusted accordingly. We'll also adjust the invoice if:
- • The shipping and handling was mistakenly not charged,
- • The shipping method changed because an invalid shipping method was selected,
- • An additional order is placed, or if
- • A surcharge charge is necessary, typically due to carton dimension/volume.
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NOTE: If we need to adjust the invoice, your original method of payment will be adjusted accordingly. |
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| Local Pickup |
Orders placed online can be picked up at our retail store located at 701 S. Harbor Blvd., Fullerton, CA 92832. Pickup is only available for orders already placed online and over phone or fax.
- • Indicate desire to pick up in the comment box before finalizing your order.
- • MUST call or email us to confirm order is ready for pickup.
- • Order invoice and ID required at the time of pickup.
- • Shipping charge refunded after pickup.
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| Offline Store Order |
- • Same online sales policy and rules apply where applicable.
- • Visit our Offline Store for more information.
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| Sales Territory |
- • For a list of countries we ship to and other related information, please refer to our International Shipping policy page.
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| Shipping |
- • Most new orders are shipped in 24 to 48 hours.
- • Same-day shipping cut-off time is 8 AM Pacific (West Coast) time.
- • For more information related to shipping, please refer to our Shipping Policy page.
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| Return & Exchange |
| We want you to be happy with your purchase, but if a product you ordered from us does not meet your expectations for any reason, you may return it for a refund or exchange. Exchange shipping is free. Please refer to our Return & Exchange Policy. |
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| Privacy & Security |
| We are committed to protecting your privacy. Please refer to our Privacy & Security Policy to get more information on our website security and how we protect your privacy. |
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| Reward Points |
Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer. Please refer to our Reward Points
You need to register your account first and go to the last step of our checkout page and then use a reward point for all payment method (credit card, Paypal, Amazon) on desktop and mobile version, except Google Checkout. |
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| Manufacturer or Brand Naming |
We use manufacturer, brand, or distributer names to publish the information on our product listings. Most products' manufacturer or brand names on the tag match with names we published on website, but some may not. Below are examples of when the names might be different.
- • The product is supplied by multiple distributers.
- • The distributer resells another company's brand.
- • Multi-brand company.
- • The product has no brand name on tag.
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| Terms and Conditions of Use |
| For any questions regarding the terms and conditions of use of e4Hats.com website or product, please refer to our Terms and Conditions of Use. |
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| Your Consent |
| By using our site, you consent to the terms of our Privacy & Security Policy and to e4Hats.com’s processing information as described above. |
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| Size and Material |
| Size and material may vary slightly by manufacturer. A larger size is typically better if you are not sure of your size. To measure your head size, use the circumference above your ears and eyebrows where your hat sits. For more information, please refer to our Head Size page. |
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| Suggestions |
| We welcome your ideas and suggestions to improve our site or service! If you have suggestions regarding our site, product, service, or anything that you think should be changed, please let us know. |
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| If you have any other questions or comments, please contact us at info@e4hats.com. |
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| e4Hats.com proudly accepts: |
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1.714.526.1300
