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Sales Policy

Pricing

Prices are subject to change without notice. We reserve the right to adjust prices at any time due to errors, omissions, unavailability, or changing market conditions. We may also adjust shipping rates, tax, and any other prices on the order invoice. All sales are in United States dollar (USD) amount. For international orders, you may be charged customs duties and taxes on your package once it reaches your country. The customer is responsible for all additional shipping costs that may incur from an incorrect address or refused shipment. Orders shipped to California are subject to state sales tax.

Ordering

All orders placed with us shall be subject to acceptance or cancellation at any time at our discretion. By placing an order with us, the customer acknowledges that he/she has read the policies and accepts our Terms and Conditions of Use. For online orders, we accept VISA, MasterCard, Discover, American Express, e4Hats electronic gift certificates and PayPal. Until an account has been established with e4Hats.com, we will only ship to the verifiable addresses. We will cancel orders that are paid with unverified credit cards. The same rule also applies to orders with all other methods of payment.

Payments

Secure On–line Orders: We accept VISA, Master Card, Discover, American Express, E-Gift Card, PayPal and Amazon Checkout. If you are purchasing with a credit card for the first time it is our policy to contact the issuing bank to verify the billing information on the account, so make sure that you have submitted the correct information. This security check occasionally causes a delay depending on the accessibility of your bank, but it is necessary to minimize fraud and to protect our customers. You will be contacted if there are any problems. Until an account has been established with e4Hats.com we will only ship to verifiable addresses. We will cancel orders that are paid with unverified credit cards.The same rule also applies to check, E-Gift Card, PayPal and Amazon Checkout.
Online Order
    No minimum order amount for regular orders.

Phone Orders
    Office hours: 8AM-5PM PST from Monday through Friday, excluding major holidays. Our phone numbers: (714) 526-1300

Wholesale Order
    Sample order available: 1 piece per style. Coupon codes do not apply. Items on sale are not eligible for wholesale. We are sorry but our FREE SHIPPING promotions do not apply to our wholesale customers. Visit our Wholesale Page to create a wholesale account with us. For large orders, please call and check availability.

Mail Order
    Use our Mail/Fax Order Form. Fill out the form completely. Send it to us with your payment (money order or check) payable to "e4Hats.com." For any bounced checks, USD $25.00 will be charged.

Fax Order
Embroidery Order
    Minimum of 24 pieces. Delivery Time: 7 to 14 business days after sample approval. Use our Mail/Fax Order Form to place an order.

If an ordered item is "out of stock," we'll inform you immediately. If we don't receive a reply from you within 48 hours, we will either cancel the order, or ship the rest that are in stock. The invoice will be adjusted accordingly. We'll also adjust the invoice if:
    The shipping and handling was mistakenly not charged, The shipping method changed because an invalid shipping method was selected, An additional order is placed, or if A surcharge is necessary, typically due to carton dimension/volume.
NOTE: If we need to adjust the invoice, your original method of payment will be adjusted accordingly.

Local Pickup

Orders placed online can be picked up at our retail store located at 701 S. Harbor Blvd., Fullerton, CA 92832. Pickup is only available for orders already placed online and over phone or fax.
    Indicate desire to pick up in the comment box before finalizing your order. MUST call or email us to confirm order is ready for pickup. Order invoice and ID required at the time of pickup. Shipping charge refunded after pickup.

Offline Store Order

    Same online sales policy and rules apply where applicable. Visit our Offline Store for more information.

Sales Territory

    For a list of countries we ship to and other related information, please refer to our International Shipping policy page.

Shipping



    Most new orders are shipped in 24 to 48 hours.

    Same-day shipping cut-off time is 8 AM Pacific (West Coast) time.

    For more information related to shipping, please refer to our Shipping Policy page. Visit our Free Shipping page to find out more about special free shipping policies and details.


Return & Exchange

We want you to be happy with your purchase, but if a product you ordered from us does not meet your expectations for any reason, you may return it for a refund or exchange. Exchange shipping is free. Please refer to our Return & Exchange Policy.

Privacy & Security

We are committed to protecting your privacy. Please refer to our Privacy & Security Policy to get more information on our website security and how we protect your privacy.

Reward Points

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer. Please refer to our Reward Points to find out more details about this program.

Manufacturer or Brand Naming

We use manufacturer, brand, or distributor names to publish the information on our product listings. Most products' manufacturer or brand names on the tag match with names we published on website, but some may not. Below are examples of when the names might be different.
    The product is supplied by multiple distributors.

    The distributer resells another company's brand.

    Multi-brand company.

    The product has no brand name on tag.

Terms and Conditions of Use

For any questions regarding the terms and conditions of use of e4Hats.com website or product, please refer to our Terms and Conditions of Use. By using our site, you consent to the terms of our Privacy & Security Policy and to e4Hats.com’s processing information as described above.

Size and Material

Size and material may vary slightly by manufacturer. A larger size is typically better if you are not sure of your size. To measure your head size, use the circumference above your ears and eyebrows where your hat sits. For more information, please refer to our Head Size page.

Suggestions

We welcome your ideas and suggestions to improve our site or service! If you have suggestions regarding our site, product, service, or anything that you think should be changed, please let us know.

If you have any other questions or comments, please contact us at info@e4hats.com.

e4Hats.com proudly accepts:
Visa, MC, Discover, Amex, PayPalAmazon Payments